Terms and Conditions

 

TERMS & CONDITIONS

This document details the terms and conditions of sale and operations of passenger transport services by Professional Transfers (sold online via www.professionaltransfers.com by telephone or via email contact). Professional Transfers may also be referred to as ‘The Company' or SARL Professional Transfers & Events. Professional Transfers is a trading name owned and operated by SARL Professional Transfers & Events, Registered offices, 118 Chemin de la Vora Chatel, France. The term ‘Client' refers to any individual making a reservation. In cases where this is a group of 2 or more travellers, said individual will automatically be allocated the status of ‘party leader' and will be deemed responsible for all persons travelling under the reservation. They will be the primary contact for all information and matters concerning the reservation.

  • By making a booking with Professional Transfers online or by telephone the client accepts these terms and conditions.
  • Full payment for your transfer is required prior to travel. We accept Euros and payment by Mastercard And Visa.

 

BOOKING CONFIRMATION

  • Subject to availability, the reservation is deemed confirmed, when the client receives a confirmation email/'Invoice & Ticket to Travel' from Professional Transfers. This will be issued within 24 hours of a booking being made.
  • Should this confirmation not be received, the client must contact Professional Transfers to raise the matter as soon as possible..
  • The ‘Invoice & Ticket to travel' must be printed or downloaded to a smartphone and carried by the client on the day of travel. This document acts as a ticket and must be presented to your Professional Transfers driver, airport representative or Police control on request.

The client is responsible for:

  • providing accurate contact information, including email and mobile telephone number. Any failure in services resulting from Professional Transfers having incorrect contact information will be deemed to be the fault of the client and no compensation will be available.
  • providing the correct flight information (including local flight times). Any loss of service or extra charges incurred by the client as a result of any erroneous information being supplied will not be the responsibility of or compensated by Professional Transfers. In cases where a client reserving an arrival provides Professional Transfers with the take-off time NOT the arrival time of their flight Professional Transfers reserve the right to re-schedule an alternative pick-up (if available) and re-charge the client for this. If there is no vehicle available for the rescheduled journey then no liability is accepted by Professional Transfers and no refund will be offered to the client.
  • providing the correct accommodation information concerning drop off and pick-up points. It is also the client's responsibility to carry directions and contact details for the accommodation in order to direct the driver if required. If the accommodation cannot be found after 20 minutes of driving around the resort then Professional Transfers reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.

 

PRIVATE TRANSFER

  • When a private transfer is booked, the client and party will travel in a private vehicle or vehicles and will not share with other clients.
  • Evening before Travel: The client will receive an SMS message the evening before travel to the mobile telephone number provided at time of booking. This message will advise of the name and mobile telephone number of their driver
  • Arrival at the airport: The client will be met by a Professional Transfers driver or airport representative and shown to their vehicle(s) for departure at the earliest possible time.
  • Departure from resort: The client will have their pick-up time re-confirmed, the evening before their departure via an SMS message to the mobile telephone number provided during the booking process. It is the responsibility of the client to contact Professional Transfers on +33 (0) 632 07 90 07 to obtain their pick-up time confirmation if this SMS has not been received by 20:00 the evening before travel. Pick-up times are a minimum of three and a half hours before flight departure and may be set further in advance of flight time at the Company's discretion due to weather and road conditions and variations in the schedule. If the client is not at the specified pick-up point at the stated time the Professional Transfers vehicle and driver will wait for a maximum of 15 minutes before departing.
  • Clients booking journeys to Avoriaz will be dropped off and picked up from the Reception Centre on the edge of the resort (Avoriaz is a vehicle-free resort). Pick-up times supplied by Professional Transfers refer to pick-up from this Reception Centre. It is the responsibility of the client to be at the Reception Centre for this time.
  • When a client requests a specific pick-up time from resort to airport, Professional Transfers will accommodate when possible, but will not be liable for any costs incurred from external services (such as flights or trains) being missed.
  • Supermarket stops on route to resort: A request must be made for this at time of booking. This service is only available if time permits. There will be a charge of 20€ per each 30 minutes pro rata for this service

 

FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS

  • Where flights are delayed, clients may be rescheduled into the next available vehicle, but this may result in a wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available vehicle then they are free to arrange alternative transport as they see fit but no compensation will be payable by Professional Transfers
  • In some cases, the next available vehicle may mean travel the following day
  • If a driver has to wait more than 60 minutes for a client, then a waiting charge of 30€ per hour will be charged to the client to cover additional costs incurred by Professional Transfers. If the client informs Professional Transfers of the changes to flight arrangements before the vehicle and driver depart to the airport then no waiting charges will apply.
  • If no contact is made with the allocated driver or Professional Transfers office within 60 minutes of *actual* landing time, the client will be classed as a ‘no show' and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
  • In cases where baggage has been lost, the client must contact the Professional Transfers office as soon as possible on +33(0)632 07 90 07. If baggage issues cause delays that severely affect the departure of the driver, the delayed passenger(s) may be rescheduled onto the next available seats at the company's discretion. The client may also be subject to waiting time of 30€ per hour, charged after one hour of the flights actual land time
  • Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, payment will be due in full and no refund will be given. Full documentation will be provided on request to aid any insurance claim.
  • If on arrival, a flight is delayed by over 4 hours we will class this as a cancelled booking and a new booking will have to be made by the passenger at full charge. Full documentation will be provided on request to aid any insurance claim.

 

CANCELLATIONS AND REFUNDS

  • A client may cancel any booked and pre-paid journey with a minimum 14 days notice and request a full refund or booking credit against a future journey.
  • Refunds for any bookings cancelled with less than 14 days notice are at the discretion of Professional Transfers who reserve the right to charge a cancellation fee of 30 euros to cover administrative costs and bank charges.
  • Should a confirmed booking be cancelled by Professional Transfers a full refund or alternative travel option will be offered to the client. Refund and compensation will not exceed the original costs paid by the client for the booking. Professional Transfers accepts no liability for loss due to exchange rates.

 

SERVICE FAILURE

  • Professional Transfers will endeavour, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time.
  • Professional Transfers will not accept any liability in the event of delay and resulting costs incurred by the client due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples:
  • Road traffic accidents causing delays
  • Deaths or accidents causing injury on the roads
  • Vehicle breakdowns Unforeseen problems caused by other passengers.
  • Industrial action.
  • Civil unrest
  • Any action of a third party that damages vehicles
  • Severe weather conditions
  • Actions of the police, customs officers or any other government officer that results in delay
  • Force Majeure (eg: war, natural disaster, act of god etc)

 

LUGGAGE ALLOWANCE

  • All customers are allocated space to carry 2 items of luggage including one ski or snowboard bag. Should the client present themselves for pick-up with more than this allocation without prior notification, then Professional Transfers reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage of the extra luggage.
  • The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Professional Transfers.

 

SUBCONTRACTING

  • Professional Transfers reserve the right to sub-contract bookings to other licensed transport companies to carry out a client's journey. When travelling with a partner company of Professional Transfers please be aware that there may be variations in the operating terms and conditions.
  • Requests for transport services on alternative routes, such as areas outside of the Portes du Soleil, may be passed directly to our local partner companies. In this event the availability and prices will be confirmed by the partner company direct with the client and the partner company's terms and conditions therefore come into effect.

 

DURING YOUR JOURNEY

  • Eating is not permitted in any vehicle operated by Professional Transfers.
  • Smoking is not permitted in any vehicle operated by Professional Transfers.
  • The consumption of alcohol is not permitted in any vehicle operated by Professional Transfers.
  • Professional Transfers reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards Professional Transfers staff or other passengers. This right is delegated to all members of Professional Transfers staff including drivers and airport representatives.
  • Any passenger who soils a vehicle operated by Professional Transfers as a result of eating in the vehicle, alcohol, drug consumption, or travel sickness shall be responsible for an immediate charge of 100€ to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with Professional Transfers will be cancelled and no refund given to the client. Professional Transfers reserve the right to terminate transport services immediately should this situation arise.
  • Clients must not leave litter or rubbish of any kind in the vehicle.
  • Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.

 

STANDARDS

  • Professional Transfers use vehicles in which all seats are fitted with seat belts. All passengers are required to wear seat belts in any vehicle(s) operated by Professional Transfers. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
  • European law states that all children under the age of 12 or shorter than 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided free of charge by Professional Transfers. It is the responsibility of the client to inform Professional Transfers at the time of booking if any children in their party will require child or booster seats. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact Professional Transfers in advance to discuss arrangements.
  • Child Protection: Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.

 

TRAVEL INSURANCE

  • Professional Transfers recommends that all clients take out adequate travel insurance to not only cover them for all sports and activities they intend to take part in but also for extra costs and charges incurred from flight delays, cancellations and rescheduling or any other factors outside the control of Professional Transfers..

 

LEGAL

  • All information, including contact details, supplied to Professional Transfers by the client during the booking process will remain confidential and will not be shared with any companies or organisations - other than for the purpose of completing a transfer.
  • Any dispute between Professional Transfers and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.